Last updated September 1st 2026
At Cosmic Munay, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, we are here to help with a straightforward returns process.
Eligibility for Returns
1. **Time Frame:**
– You have 30 days from the date of delivery to return an item unless stated it is non refundable.
2. **Condition:**
– To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
– Certain items, such as perishable goods, custom products, and intimate apparel, are not eligible for return.
3. **Proof of Purchase:**
– A receipt or proof of purchase is required to process a return.
How to Return an Item
1. **Contact Us:**
– Email our customer support team at cosmicmunay@gmail.com or call us at +51 913 261 636 to initiate a return. Please include your order number and reason for return.
2. **Return Authorization:**
– Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to send your item back to us.
3. **Shipping Your Return:**
– You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
– We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Refunds
1. **Processing:**
– Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
– If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
2. **Late or Missing Refunds:**
– If you haven’t received a refund yet, first check your bank account again.
– Then contact your credit card company, as it may take some time before your refund is officially posted.
– If you’ve done all of this and you still have not received your refund, please contact us at cosmicmunay@gmail.com
Exchanges
– We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at cosmicmunay@gmail.com to arrange an exchange.
Non-Returnable Items
– Several types of goods are exempt from being returned. These include:
– Perishable goods such as food, flowers, or plants.
– Custom or personalized items.
– Intimate apparel such as underwear and swimwear.
– Gift cards.
– Downloadable software products.
– Some health and personal care items.
Gifts
– If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
– If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
Contact Us
If you have any questions about our Returns Policy, please contact us:
Email: cosmicmunay@gmail.com Phone: +51 913 261 636
Thank you for shopping with Cosmic Munay. We appreciate your support and are committed to ensuring a positive shopping experience.